The first month

If the first sweep report lands and the House is not what you expected, say so within fourteen days of taking the standing and that month is refunded in full. You keep the report. You paid for it and taking it back would be pointless.

We ask why, once, and do not argue with the answer.

After that

Leaving stops the next payment; it does not refund the month in progress, because that month has been watched. Leave on the second and cover runs to the end of it.

Removing addenda takes effect at the next monthly renewal. The service continues through the paid period, with no refund for the unused part of that period.

If the House fails

If a month goes unwatched, the written account is not produced, or a takedown we said had been pressed was not, that month is refunded whether or not you raise it, and the House tells you rather than leaving you to notice.

A takedown a platform refuses is not a failure. Pressing it was the service, and you will have seen the filing and the response.

Marks

Marks are not money and are not refundable, whether spent, unspent or expired. This includes additional Marks purchased for $2,500 each. Purchased Marks do not expire while your membership is active; included allowance Marks expire at the end of the membership year. Where a month is refunded under any clause above, Marks drawn in that month are restored rather than paid out.

How to ask

Call or text 888.73.CYBER, or reply to any message from your custodian. There is no form. Money goes back to whichever card was charged, usually inside five working days, and Stripe sends the confirmation.